An open ledger of unpaid balances, a calculator, and a pen sit on a wooden desk beside a window in soft daylight.
Delinquency & Bad Debt Control

When to Send an Account to Collections and When to Settle

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When to Send an Account to Collections and When to Settle depends on recovery odds, the balance’s age, and the resident’s ability to pay. Collections fits accounts where the resident has gone silent and the balance is still recoverable.